Returns & Refunds

A clear voluntary return policy, without limiting any mandatory consumer rights that apply to your purchase.

Voluntary returns

For eligible products purchased directly from Uzakara, you may request a return within 14 days after delivery. The item must be unused, unaltered and returned with the packaging and components supplied with it. Contact support before sending a return.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping unless the checkout or order confirmation states otherwise. If the item is defective, damaged in transit, or materially different from what was ordered, contact us promptly; reasonable return costs will be handled as required by applicable law and the circumstances of the order.

Refunds

After an eligible return is received and inspected, the refund is issued to the original payment method. Original outbound shipping charges are not refunded for a voluntary change-of-mind return unless required by law.

One-of-one products

A one-of-one object is still eligible under the same stated return policy unless the product page clearly identifies a lawful exception before purchase. Natural variation or the unique crop of recovered material is not, by itself, a defect when that variation was disclosed on the product page.

Mandatory rights

Nothing in this policy removes cancellation, refund, warranty or other consumer rights that cannot legally be waived in the customer’s jurisdiction.

Start a return

Email support@uzakara.com with the order number and reason for the request.